National Account Director – Institute of Customer Service (ICS)

The Challenge

The successful National Account Director would manage the Institute’s large, multisite member organisations (approx. 35 of the FTSE 350) ensuring that each has an agreed engagement plan so that their member organisations gain maximum benefit from their investment.

The Solution

An experienced, senior-level individual with proven success in a similar role. They were a skilled people-manager, able to coach and motivate a team, set standards and a work-pace to drive a performance-based culture.

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The efficiency shown in the short space of time and in finding such good quality candidates far outweighs that of your competitors.
Confidential Chief ExecutiveElectrical Manufacturer
Your highly professional and ethical style is exactly the kind of image we want to portray to applicants.
ConfidentialManaging DirectorLuxury Consumer Goods
Searches were conducted to agreed timescales, with agreed salary limits, and we received great feedback!
Confidential HR DirectorPharmaceuticals
Excellent! You presented us a shortlist of five candidates who met the specification, from which we subsequently appointed.
ConfidentialGeneral ManagerIT/ Telecomms Group

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